Forgot your password?

Modified on Thu, 23 May at 2:57 PM

Should you lose or forget your password, you can regain access to your account with your recovery key.


Account recovery must be activated! see: How to enable account recovery? (Desktop)

  • In the login screen, press "Forgot your password?".

  • Enter your username and email address and click “Next”.

  • The system now will send you an email with an account verification code.
    Insert the verification code.
  • Now insert your account recovery key and click “Recover account”.

  • Now type in a new password and confirm your password.
    Click on “Reset Password.”

You have successfully changed your password and you can now login again using the same username and your new password.

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